Incremental Caching does not keep up
Unfortunately, Periscope has lately been underperforming. We have been with Periscope for a while now and I would pro-actively tell how great periscope is. Nowadays I don't do that anymore - for one reason and that is performance. We have most of our caches setup to pull incremental every 5 or 15 minutes - however, Periscopes completely ignores every setting and pulls hours later or even days later. It is very frustrating.
Thanks for reaching out and it was great chatting with you yesterday afternoon and this morning! Through our chats, I'm sure you know the team is mobilized on resolving this as swiftly as possible for you. One of our Customer Success Managers just emailed you to set up further communication and we will continue to send updates as and when they happen over the day/weekend.